A widely quoted statistic gets to the heart of the value proposition behind customer service: The cost of acquiring a new customer is five times that of retaining an existing one. For businesses that succeed by forming a bond with the customer, the disparity is surely even greater. Good customer service is essentially a variation on the golden rule: You want to meet the same expectations you ...
In his memoir, ?Open,? the tennis star reveals that he used crystal meth and avoided punishment for failing a drug test. In this excerpt, he writes about the physical and emotional pain he feels. Andre Agassi - Tennis - Open: An Autobiography - Methamphetamine - Sport